Customer service

WE’RE HERE TO HELP

Having an issue or a question about your system?

Your solar PV system has been installed, and our crews have left. You’ve received a walkthrough of the system and a manual or two.

You might have some questions running through your head. Now what? How does this thing work? What should you watch for? What do you have to do?

Don’t worry; we’ve got you covered, whether you have general questions or are experiencing problems..

We have a whole FAQ page that might provide you with the information you’re seeking, as well as the videos below. Don’t feel like watching a video, then check out the transcript page for each.

Need help? Fill out this service request, and we’ll contact you.

Solar troubleshooting and how it works videos

How Much Energy Will My Solar Panels Produce?

How To Check If Your Inverter Is Working

How to Clean and Maintain Your Solar Panels

Our Solar Equipment Replacement Process

Where the Energy Goes From Your System

Why Is There So Much Paperwork?

How Your Solar PV System Works

Kilowatt vs. Kilowatt Hour

How Storage and Solar Work

Solar Monitoring: How It Works

Solar Monitoring: Troubleshooting

Solar Monitoring: Checking In On Your System

Still need help? Contact our service team

Fill out the form below or give us a call at (206) 707-9937 in Washington or (503) 420-8680 in Oregon. One of our service team will get back to you as soon as we are able.