A&R Solar’s Focus on Customer Satisfaction

A&R Solar places a real focus on our customers.

Most companies advertise with claims like this one. At A&R Solar we like to back up our claims, so we called up our customers and asked them one simple question “on a scale of 0-10 (10 being that you would refer us) how likely are you to refer A&R solar to your friends and family?”

Besides wanting customer referrals, we asked this question so we could create our own Net Promoter Score (NPS) and compare ourselves to other businesses. NPS works by asking the above question and then subtracting the percent of customers that gave a score of 0-6 (detractors) out of the percent of customer that gave a score of 9-10 (supporters), leaving out 7-8 scores (passives) with the assumption that a 7-8 score means no preference.

As of Winter 2013, 66 of our customers have completed the NPS survey. 61 customers gave us a score of 9-10, 4 gave a score of 7-8 and 1 customers gave us a score of 6. That means that our NPS score is 91.

To compare, here are some scores from 2012:

Amazon = 76, Trader Joe’s = 73, Costco = 71.

A&R Solar is proud of our score and we have worked hard to make sure that every customer has a positive experience. Anyone can put a solar energy system on your roof but it takes extra effort to do it right and leave a customer with a system that will function well for over 20 years.

Give us a call today for a free evaluation and we will show you from the beginning of the solar process how we go above and beyond other companies to provide the best customer experience.